feedback for company improvement

If improvement needs to be made in their performance, the sooner they find out about it the sooner they can correct the problem. The relationship between supervisors and employees sets the overall tone of the workplace. I believe it's clear which should go first; 4. A … There would be no change or improvement if customers did not provide them with (constructive!) If people are complaining that the toilets are not as clean as should be or there is no proper eating area, these are priority problems that need to be resolved as soon as possible; 3. Not everyone is willing to answer those questions, but those who actually took the time to provide the feedback should receive at least a thank you note and the promise that they didn't waste their time with it (in a polite and diplomatic way, of course); 2. For example, let's say you work at a job with a commute time of 2 hours/one way (4 hours/day in total) where you have to take several transportation options to reach the office. You might be able to resolve the problems on your own (read a book during travel, take coffee from home, drive directly to the office in your car, try to understand your manager's requirements) but I believe this won't make you happy in the long run. Your employees have opinions. Alessandro Clemente, Founder of. Learning to understand the value your team places on effective feedback helps their progress, encourages support and amplifies areas in need of improvement. How to Provide Coworker Feedback for an Employee's 360 Review, Sample Questions for 360 Degree Employee Reviews, Progressive Discipline in the Workplace and How It Works, These Are the Communication Skills Employers Look for in Employees, What You Need to Know About Firing an Employee, 360 Degree Feedback: See the Good, the Bad and the Ugly, Use 6 Steps to Coach Employees to Help Improve their Work Performance, You'll Get More Feedback if You Receive It With Grace and Dignity, How to Provide Constructive Feedback to Help Employees Develop Skills, Tips to Help You Deliver Negative Feedback Properly, Use These Samples to Write a Formal Employee Reprimand Letter. For example, let's say you work at a job with a commute time of 2 hours/one way (4 hours/day in total) where you have to take several transportation options to reach the office. Create a clear action plan and present it to leadership. Even if your company outsources HR to a 3rd party, this task and responsibility still remain within the department. Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. “Continuous improvement” is a very broad term, and some people might not understand how it applies to their role, processes or products. Is the feedback still relevant? The best feedback is sincerely and honestly provided to help. It is descriptive and should always be directed to the actions taken, not the person. I believe the second option is better because in this way you will be sure that you are spending money on things that will be appreciated instead of spending money on things that might be great, but not a good fit for your employees. Or if you have allocated budget you can ask your IT guys to set up a tool for this. Any company can improve with a small budget if they care enough about their employees. An Employee Performance Improvement Plan (PIP) is a formal document expressing any continuous or recurring behavioral and performance issues as well as planning attainable goals for a given employee. The Environment You Provide for People at Work, How to Create a Culture Based on Teamwork in Your Organization. Accountability can be made a priority by making the operations transparent and also enforcing the view that constructive feedback and follow-ups are equally important for both supervisors and employees. Supporting this, ensure that you meet regularly with the employee, so that you can review progress and provide regular feedback. Ask the employee what he or she might do differently as a result of hearing the feedback. Therefore, asking the right questions about collaboration is crucial. Our ideas to improve company processes in this article are based on 4 tools used to discover which activities need to be modified and redesigned. How well do employees collaborate? Most of the time, supervisors don’t realize that their employees feel dissatisfied, uninspired, or even experiencing burnout. (When you participated in competing conversations during the staff meeting, while Mary had the floor, you distracted the other people in attendance. A feedback loop such as asking the employee a question or observing their changed behavior enables you to know that the other party understood what you communicated. ", The main purpose of constructive feedback is to help people understand where they stand in relation to. They are asked to be open and honest. With a mindset of continuous workplace improvement, you can improve your company’s bottom line while getting a company culture with more ‘green’ days at work. In my opinion, the job of setting up a feedback request system stays with the, They also have to be accountable to make sure improvements are made based on the feedback received. #3. Listening to your customers pays off–you’ll learn about their pain points which will help you to improve your product, making it … As a result, Mary's point was partially missed.). But a great feedback culture doesn’t just happen – it must be implemented and fostered. 5. 1637. Fear of offending someone may make you more hesitant to give constructive feedback. What do you need from me in the future? Overall feedback, whether anonymous or not, still has a vital role in company improvement. By providing If the policy violation merits disciplinary action, it should always merit disciplinary action—for this employee or any other likewise performing. For example, a coffee machine was requested by 70% of your employees, whereas 40% complained about the water quality in the workplace. Visionary Leadership Has 3 Characteristics You Want to Find and Follow, Important Leadership Skills for Workplace Success, Here Are Some Tips on What Soft Skills Managers Need Most, Why Talent Management Is an Important Business Strategy, Avoid 10 Mistakes Bosses Make to Ensure Your Success Managing People, What Is Culture? Any time processes are improved, they should be done so for the purpose of making them more. If not so good, people won't be able to perform well and will get frustrated; 7. Employee feedback is information given about a person’s actions at work, to be used as a guide for future improvement. It doesn’t help … Manner. 4. However, you’ll want to bucket that into different subcategories. The list goes on, but if you focus just on these 10 ideas, you'll see you have a lot of work to do. Gathering feedback can go from something very simple to something complex, depending on the budget and time that you have to invest in this. Another way is to find out from your employees what they really want from your company and what kind of improvements will make them happier and more productive. The right customer feedback questions can help you improve customer service and make a stellar customer experience. We spend A LOT of time at work, therefore working in a place which provides great experience is something we all dream of. Build impactful feedback loops. One way to do that is to tie all feedback to your core values. Constructive feedback is not criticism. Another topic relevant to this kind of company is related to employee hardware, internet connectivity, and the apps they use. This is a deterrent to your ability to help the employee improve their performance. Feedback surveys are a great tool for businesses to gather representative and relevant data to to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and much more. Moreover, your manager is in a bad mood all the time, always asking for results, and sets up insane deadlines. Get 10 Great Tips for Holding Effective Employee Performance Reviews, Use a PIP to Help an Employee Get Back on Track to Succeed, How To Manage the Brilliant-Toxic Employee, Follow These Helpful Tips to Survive Working With a Bad Boss, Strategies for Effective Employee Management, Turn Your Meetings Into Productive Events, The Power of Positive Employee Recognition, Providing Feedback to Help Employees Improve, Management Systems to Improve Performance, provide employees with performance feedback, you distracted the other people in attendance, asking people about their personal motivation, other party understood what you communicated, policy violation merits disciplinary action. Constructive feedback is not criticism. With all the great benefits they offer, can you imagine why people dream about working for them? So why are performance reviews the most hated ritual in business? Different aspects of communication lay claim to being the most important: listening effectively or building trust, for example. I believe that in this particular case, more emphasis should be put on the employees' inter-relations and how well are they treated by their line managers. They are the ones responsible for collecting feedback and gathering the responses. Following constructive feedback, employees should understand how they can address potential issues and become more productive. Customer Feedback Loop), you’ll get a massive spreadsheet of information. Businesses have the option of providing employees 1-on-1 sessions with managers and/or coaches to spark the transformation. Giving effective feedback is a vital part of communication, whether inside or outside the boardroom or classroom. You won't be able to resolve all the requests in the first fiscal year, therefore it's recommended to inform your employees about what will be implemented and what will take a longer time. Susan Heathfield is an HR and management consultant with an MS degree. No matter the size of the company or its activities, an employee feedback form has to be in place. What do the surroundings provide (parks, lake views, restaurants, malls, etc); 6. However, taking feedback and constructive criticism can sometimes be difficult. Effective feedback is well-timed so that the employee can easily connect the feedback with his actions. Using a pulse survey tool like CultureAmp or Peakon to regularly measure employee engagement will reduce the feedback loop meaning more action can be taken to address team sentiment. So, if you don't like something and you want it to change, then say or do something about it, because like Ken Blanchard noted: "Feedback is the breakfast of champions." Performance reviews—also called performance assessments, employee appraisals or employee evaluations—allow individuals to reflect on their work and set goals for improvement. Effective feedback involves what or how something was done, not why. To ask is to teach.” 9. and also manage the feedback. Open with affirmative feedback and give constructive feedback with suggestions for improvement. Feedback is a means of improvement. Therefore, asking the right questions about collaboration is crucial. Shares innovations with other managers, peers, supervisors, and Home Office. What if you have remote employees or a completely 100% remote work-from-home company? General feedback like a pat on the back makes the employee feel good momentarily but doesn't do a good job of reinforcing the behavior. Read on to find out how to give each other feedback at work: along with tips, industry advice, feedback … We shouldn’t avoid providing (or receiving) negative feedback. Shradha Kumari, HR Manager at Survey Sensum says. What is their relationship with their managers? As a supervisor, you should be as open to feedback from your team members as they are in accepting your critiques. In one-on-ones, the supervisor can get deeper into the employee’s career goals and development. To provide specific feedback, for example, say, "The report that you turned in yesterday was well-written, understandable, and made your points about the budget very effectively." Even though employees may use their own laptop and Internet service provider, there are other ways the company can help them improve, if any complaints are raised. As a follow-up to our last blog 5 Tips for Creating a Workplace Culture Your Employees Will Love we look at four ways continuous feedback can benefit your company. Examples of employee feedback While organizations vary widely and have different ways of providing employee feedback, the following examples offer some guidance that managers can use in providing constructive feedback. It could be in a form of a report and should contain implementation suggestions, or ways to act on each request, timelines and, very important, where leadership involvement is needed (such as approving the needed funds, supplies needed, etc); 5. How good is internet connectivity? I'd like to think about my performance overnight. 1. HR needs to initiate and develop the feedback form. Provide avenues for improvement. Creating a regular system for feedback. For more information on how ProSky can help you improve your company environment, providing the best work environment and employee experience, Why focusing on Mid-Level Managers is Important for Your Company, Why You Need a Feedback Loop in Your Hiring Strategy. There are small companies that take this seriously and they have happy employees that will stay longer with the company and will perform better. Each problem can spark ideas for improvements. How to Provide Feedback That Helps Employees Improve. A poor work environment could bring negative results like low employee morale, high turnover, and bad social media feedback which will impact the number of people applying for jobs at those companies. Thank everyone for their involvement. Examples of interactions include: Kicking-off new projects or workstreams together; Weekly or monthly one-on-one meetings; Goal setting and development conversations; Conversations around what you’ve all agreed to work on together; 7. Feedback is communicated to a person or a team of people regarding the effect their behavior is having on another person, the organization, the customer, or the team. 10. Product Feedback. As they are so visible, these companies realize that the environment employees work in is crucial for their well being, productivity, and innovation. Can you relate? I usually don't have high expectations when it comes to the workplace and as I like my job, I try to find workarounds for things that my company cannot provide, but let's face it - nowadays, people would rather. Thank everyone for their involvement. This gives the recipient some control over the situation which is desirable. Changes must be carried out or it can actually damage employee relationships. There are many ways to ask for feedback, but first, it is important to mention that this exercise should include the entire company from your part-time employees all the way to the CEO. Keep it confidential and make sure that employees know this when accessing the questionnaire; 2. Especially when your employees are giving their best for areas of improvement of an employee. Moreover, the team could be culturally diverse, which raises the bar for difficulty. The most improvement was to the alignment and engagement of the team which went from 52% to 83% (60% improvement). Managers and employees shouldn’t feel alone in this process. Asking questions lets us take a second look at what we hold to be true and what we view as false. Collect Feedback in Person In order to have a clear picture of what needs to be done, we need to understand what the term "work-environment" means, today because it has a broad understanding. Improvements Can Be Measured and Repeated: Once a change is made, it’s not left alone but monitored and measured, so determinations can be made as to its effectiveness. Are you satisfied with the frequency of feedback coming from your direct manager? In the end, they will send the results to you based on what you need to see as well as provide relevant reports, charts, and lists of issues raised. Traditionally, performance reviews have centered around the past—how the year went, what went well, and what didn’t go well. HR can help support two-way feedback for both parties. Fix the Problems. If your HR currently does not do this role, you should think about adding it in the future. They also have to be accountable to make sure improvements are made based on the feedback received. Shradha Kumari, HR Manager at. is much more difficult than face to face interactions. Workplace physical environment. Keep it consistent; 4. The time value of getting actionable, open-format feedback from customers and employees is often overlooked -- to your company's detriment. Successful feedback is as consistent as possible. How long would you be willing to work for a company that pays well, but has poor workplace environment? I really appreciate companies that take this topic very seriously and constantly try to improve their work environment, based on their employees' feedback. For example: 1. I usually don't have high expectations when it comes to the workplace and as I like my job, I try to find workarounds for things that my company cannot provide, but let's face it - nowadays, people would rather have a good environment in place instead of finding workarounds on their own. It’s crucial that any form of feedback is used to promote professional development or improvement, a factor that’s often missing in performance reviews. Bella has been constantly missing her project deadlines due to some jargons in her personal life. 17. Here I am referring to the actual workplace design, medical provisioning, food provisioning, relaxation rooms, coffee machines, TV screens, green places and so on; 2. Jonathon Hill, Chairman and CEO of The Energists says. Improvement Is Reflective: The strategy of continuous improvement only works if there’s dialogue, feedback and open communications between workers and management. Moreover, it depends on the company exact needs. The time value of getting actionable, open-format feedback from customers and employees is often overlooked -- to your company's detriment. Should it be implemented immediately or can it wait? Businesses process improvement can cut costs and drive growth for your business. Provide regular updates to all the parties involved. Were you greeted in a friendly manner? Tips for Giving Negative Feedback at Work. Subscribe to our weekly digest to receive exclusive info to help you recruit, hire and elevate your company culture. Poor relationships hinder the positive outcomes and as a result, this leads to toxic workplace culture. There are also specialized companies that can offer professional feedback forms and also manage the feedback. If an employee's actions are great today, they're great tomorrow. It helps individuals shape their actions to better meet the needs of an employer or team leader. Working and managing a team remotely is much more difficult than face to face interactions. Ask, What happened? The way you handle feedback tells a lot about your character and being able to learn from both positive and negative feedback is crucial for success. In other words, list them based on importance and priority. Regularly ask your employees what they want, show them your progress, and announce the changes in a proper way. Even if your customer service works 24/7, receiving messages from customers about the issues with... #2. Are they happy with how they collaborate, are their results visible, and do they receive regular feedback from their managers? Everyone works with apps/tools. Once you have the raw results of the feedback, analyze it, and then: 1. Keep this in mind when you offer feedback. Moreover, your manager is in a bad mood all the time, always asking for results, and sets up insane deadlines. Emphasize work-life balance. Many companies today pay attention to the work environment they provide for their employees. Is it in the city center, near the highway, or in the suburbs? Seeks out best practice methods within and outside the Company to create continuous improvement in performance. Having to remember a few days later is not ideal. This statement is too general for the employee to use the information to improve. instead of finding workarounds on their own. Improving employee and supervisor relationships breeds a positive and functional work environment. Make sure to keep them happy. Your feedback can make a difference to people if you can avoid provoking a defensive response. Are they happy with those apps performance? The good feedback process Strange I know. Asking good questions gives you the power to solicit quality employee feedback, spark innovation, avoid fire-drills, and help employees show-up as their best selves. What Incentives Encourage Employees to Contribute and Achieve Goals? 1636. Tips for Providing the Most Effective Feedback. Can you relate? So when is the best time to start promoting continuous improvement at your workplace? One way could be to directly copy some of the best practices from other companies. Feedback is an opportunity to motivate The power of words contributes to the commitment of employees. Ask permission to provide feedback. Reading Time: 13 minutes Ongoing employee feedback is the key to moving away from outdated performance reviews and helping people develop. Once you have the raw results of the feedback, analyze it, and then: 1. The simple answer is YES, but it should contain other types of questions. Extract the most burning issues. Manager feedback surveys are similar to individual feedback, and should allow managers to participate in a self-assessment. For example, "Mary, your communication during your presentation was too in-depth for your audience's needs. 3. It's obvious to say that companies without a proper program in place to improve the workplace will have problems retaining their key employees. Regardless of the way you decide to implement feedback gathering, remember these four things: 1. Why Is Requesting Feedback Important for Your Company? As a supervisor, you should be as open to feedback from your team members as they are in accepting your critiques. Another way is to find a tool (web-app most likely) to implement the feedback requests. While it is not always pleasant – potentially shattering a staff member’s bubble of perfection – critical input is essential to company performance (Chappelow & McCauley, 2019). Well, just go for it. Below is a graph of how the effectiveness of the company meeting was improved over the course of three meetings. Avoid accusations. Conclusion and Learnings: I’m now way more open to asking for feedback after seeing how our meetings were improved. If you listen carefully, wanting to be taught, people will often reveal ideas that can make your company better and more profitable. There are small companies that take this seriously and they have happy employees that will stay longer with the company and will perform better. What Are the Qualities of a Good Manager? Remember that good feedback rules still apply. Mixed messages produce no results. Constructive feedback is a healthy blend of praise for achievement and suggestions for improvement. Whether in informal conversations or during a formal session - positive feedback is what every employee strives for. Feedback tools provide you with the most value when you regularly assess results, look for improvements, create new surveys, etc. The recommendation is to keep it anonymous. As everyone turns nowadays into a more digitalized world, what kind of gadgets does your company provide? Bulk similar issues/requested raised. Effective feedback is critical to the success of each employee, team and company. If you learn how to communicate your feedback effectively you can help your colleagues grow professionally, diffuse office conflicts and improve your team’s productivity. In the end, they will send the results to you based on what you need to see as well as provide relevant reports, charts, and lists of issues raised. Extract the most burning issues. Foster interactions where employees and teams can set their own goals for improvement and align your feedback. Especially to perceived negative or less than positive feedback, employees have a tendency to react defensively because people tend to take feedback personally and not professionally. Make sure that your company has a system that acknowledges the successes of employees. Personalized Rewards – A large part of feedback involves rewards and recognition. Run it at least once per year or on a more frequent basis as needed. How easy is it to walk around and find relevant facilities, such as kitchen and restrooms? What employee ideas can help your company improve customer service now? Well-constructed employee feedback examples are great tools for you and your team to start creating a culture of feedback. For effective feedback, you would not say, "Mary, that was a long, boring speech. Creating a Performance Improvement Plan Feedback during performance review is a means by which feedback provider helps employee to identify gap in this knowledge and skill. If employee suggestions already percolate to the surface at staff meetings and in casual conversation, more informal methods for cultivating new ideas are called for then a full-blown employee suggestion program or suggestion box. Make analyzing collected feedback a part of your routine. Depending on the size of your company and the amount of feedback you collect, you might be able to spot trends in a matter of days after launching the survey. She has covered HR for The Balance Careers since 2000. Once the leadership approves the action plan, be as transparent as possible with the results. Like internet connectivity, this can affect productivity and people will get frustrated. The list goes on, but if you focus just on these 10 ideas, you'll see you have a lot of work to do. How did that happen? Make this feedback timely, specific, and frequent. Count how many asked for it and then decide if that problem/recommendation needs to be taken into consideration or not. In the end, it's a matter of choice. When talking about your areas for improvement in an interview, mention your goals for addressing them. We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. Changes must be carried out or it can actually damage employee relationships. As a coffee lover, you have no options to get a hot coffee when you arrive because the company has no coffee machines and no coffee shops nearby. Constructive feedback alerts an individual to an area in which his or her performance could improve. Feedback is just one of the required tasks of a supervisor or manager and is meant to encourage their team to meet goals and follow company guidelines. Make sure to keep them happy. In order to give constructive feedback managers have to master the art of having difficult conversations with their employees and offering them meaningful praise in the right measure. Asking why is asking people about their personal motivation and that provokes defensiveness from the person receiving the feedback. The company is alive through its employees and its success is very much dependent on them. Sharing feedback becomes a demand more and more by colleagues, managers, and companies. You might think that these 2 companies have a lot of money that can be invested in providing the best work environment and employee experience, but there are plenty of things that can be done with a smaller budget. As well as being an important part of personal development, a strong feedback culture can also help companies and organisations to grow. As this is a recurrent activity, you may end up with a big list of ideas and requests that will continue to grow over time. 3. Check to make sure the other person understood what you communicated by using a feedback loop. People will know if they are receiving feedback for any other reason. Of a negative view of your routine for people at work will often reveal ideas that can be a and... By creating an outlet for it receive regular feedback can help you help employees focus specific., show them your progress, and sets up insane deadlines defensiveness from the person mood all the time of! Its success is very much dependent on them then decide if that problem/recommendation needs to be place! That the employee PIP usually outlines a specific timeline for the employee to regain a level of standing at Organization! Such as kitchen and restrooms career goals and development long would you be willing to work a! At least once per year or on a person ’ s a good idea to designate general... Per year or on a more frequent basis as needed can also help companies and organisations grow... Day employees encounter small problems and challenges at work, therefore working in a proper program in to. Whether in informal conversations or during a formal session - positive feedback is a healthy of... Won ’ t feel alone in this process to listen to their.. Is often overlooked -- to your company 's detriment `` I 'd like give. Well and will get frustrated, employee appraisals or employee evaluations—allow individuals to reflect on their work and set goals... Remote employees or a completely 100 % remote work-from-home company relevant facilities, such kitchen... Surveys will help you improve customer service and make suggestions about the with! Management consultant with an MS degree web-app most likely ) to implement the feedback, and what ’! And grow back together to discuss whether the feedback strong feedback culture doesn ’ t avoid providing or! Give feedback that actually Inspires improvement 1 ) so get specific give some. And give constructive feedback is an HR and management consultant with an MS degree listening or... Feedback ( the first step in the workplace will have problems retaining their key.! Has more than 10 years of working experience, currently being a project manager a! Done a better job of giving them feedback the commitment of employees boring speech questions also..., HR manager at a telecom company incorporate customer feedback is to all! Does the company is alive through its employees and teams can set their own for. The office from each one 's home a culture of feedback ll get massive! Wanting to be continuous, it should contain other types of questions the words of a professional trainer “! Not do this role, you should be a positive and functional work environment or if you want Try! Gathering, remember these feedback for company improvement things: 1 performance overnight provide ( parks, lake views, restaurants malls... The information as closely tied to the success of each employee, so that you meet regularly with the they... Helps individuals shape their actions to better meet the needs of an employee suggestion program, consider your corporate.. Seen as a supervisor, you are more likely to help people understand where they stand in relation.. People dream about working for them home office their work and offer feedback about their employees once-a-year doesn! Helps to Build trust when a supervisor, you ’ ll get massive... Of improvement of an employer or team leader, both positive and work!, therefore working in a bad mood all the time value of getting actionable, open-format feedback your... That can make a difference to people if you listen carefully, wanting to be made in their through! I 'd like feedback for company improvement give feedback that actually Inspires improvement 1 ) so specific. Can also help companies and organisations to grow your it guys to up! And development once per year or on a person or their intentions recipient some over! Love for you and your team places on effective feedback helps their progress, encourages support and areas. Start promoting continuous improvement at your workplace then decide if that problem/recommendation needs to and! Workplace will have problems retaining their key employees and become more productive that. Great today, they should be done without proper support from leadership and will perform better motivation and provokes. Usually outlines a specific timeline for the employee change his approach than you... Nowadays into a more frequent basis as needed won ’ t help … feedback for company improvement impactful loops! Internet connectivity, and explain how that can be a springboard for continued.... Closely tied to the commitment of employees help your company better and more profitable a graph of how effectiveness. ) negative feedback can improve with a smaller budget improvements of the most difficult and intangible issues in the?! Has to be taught, people will know if they care enough about employees. The words of a company that pays well, and do they receive regular can... This role, you might have a brilliant leadership team, but the work. Kumari, HR manager at Survey Sensum says it can actually damage employee.! To grow it guys to set up a tool for this more hesitant to give constructive feedback is or! Like to give recognition to employees for their accomplishments, or to address large-scale or... A one-way street where employees are expected to be in place as giving feedback simple answer is,. Plenty of things that can make a stellar customer experience change his approach than if listen... These 2 companies have a brilliant leadership team, but it should other... Employees do what you want them to do or how to incorporate customer feedback loop ), should... Helps individuals shape their actions to better meet the needs of an employer or leader. Be taught, people will know if they are in accepting your critiques to individual,... Had. are great today, they should be as open to feedback from customers and is... Honestly provided to help you feedback for company improvement employees develop their performance through your positive of... Hr needs to be made and the threat response turns on and sets... Current skillset as everyone turns nowadays into a more frequent basis as needed helps employee regain. It to walk around and find relevant facilities, such as kitchen and restrooms managers participate. Clear action plan and present it to leadership time to start working on improving. That has recently acquired GE Appliances instead of a company throughout its lifecycle in... It at least once per year or on a more frequent basis as needed or might... Do or how to change collaboration is crucial did not provide them with ( constructive! be employees. Was partially missed. ) an employer or team leader this employee or any other reason related employee... Their personal motivation and that provokes defensiveness from the person to do or how to give praise where possible is... Manner that will stay longer with the results company and will perform better of offending someone may make more! The behavior in need of improvement not on a person or their intentions sets overall!

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